Policies

CHECK IN & CHECK OUT: Check in: 3:00 pm - Rooms are guaranteed by 3 pm on the day of check-in. Check out: 11:00 am - Rooms must be vacated by 11 am as we need to prepare rooms for the new daily arrivals.

RATES AND ROOM OCCUPANCY: All rates are based on double occupancy as each flat accommodates a maximum of two persons only. Guests must be 21 years of age. State and local lodging taxes apply.

MINIMUM STAY REQUIREMENTS: Holidays and special events may be subject to minimum-stay requirements. Please note that rates and availability are subject to change and vary by season and day. We reserve the right to change rates and amenities without notice.

MAXIMUM STAY: Each flat has a maximum stay of 14-days.

EARLY CHECK OUT: We expect our guests to stay with us for the duration of their reservation and the room has been made available for their use and stay. With this in mind, we hope you understand that in the unfortunate event that you have to leave earlier than planned, we are unable to offer a refund of any unused nights.

PAYMENT: All reservations will incur the first night's lodging at the time of booking, with the balance to be charged the day of arrival. We accept Visa, Mastercard and American Express. No personal checks will be accepted.

CANCELLATION POLICY: To cancel or change a reservation, please call at least 14-days prior to your scheduled day of arrival. Cancellations made more than 14-days in advance will be fully refunded minus a $10.00 Visa processing fee. Cancellations within the 14-day period will incur the first night’s lodging.

RESCHEDULING: In the event that you need to reschedule your reservation more than 14-days prior to your arrival, based on availability, we will be happy to assist you. Rescheduling within the 14-days, there will be a $50.00 change fee. All rescheduled accommodations are final and non-refundable.

ACCESSIBILITY: Bell Sister Flats is in downtown Roseburg, Oregon. The Flats are in a historic 1909 building on the second floor via stairs. Due to the historic nature of the buildings, these flats are NOT handicapped accessible.

DAMAGES: You will be charged for any damages to your flat, including, but not limited to, broken or stained furniture or equipment; missing items; or loss of revenue due to smoking in the flat. Please report any damaged or missing items to hosts. We ask that you leave it neat and put garbage away. If a greater cleaning service is required, then an extra fee will be charged

SMOKING/VAPING: Both flats are strictly non-smoking of any substance (tobacco, marijuana, vaping or any substances). Any violation of this policy will result in charges of a minimum of $500.00 cleaning fees. Smokers who render the room unacceptable for incoming guests must compensate Bell Sister Flats for lost revenue. Please no open flames or candles.

PETS: Due to many guests having pet allergies, we cannot accommodate guests’ pets. We are happy to offer some local pet boarding options.Any violation of this policy will result in charges of a minimum of $250.00 additional cleaning fees. Guests who render the room unacceptable for incoming guests must compensate Bell Sister Flats for lost revenue.

CHILDREN: Both flats do not accommodate children. Enjoy some adult time to reconnect at our couple's retreat. All guests must be 21 years of age.